Acceptable Use Policy

1. Purpose

This Acceptable Use Policy ("AUP") defines the acceptable and prohibited uses of the StatStack platform. It applies to all users, including organization administrators, staff members, and creators.

This policy supplements our Terms of Service. Where there is a conflict between this AUP and the Terms of Service, the Terms of Service will govern. By using StatStack, you agree to comply with both this AUP and the Terms of Service.

2. Responsible Data Handling

StatStack enables organizations to manage sensitive creator information, including personal addresses, phone numbers, birthdays, salary details, and contract terms. This data carries real responsibility.

• Organization administrators must have appropriate consent from creators before collecting their personal data through the platform.
• Creator data must not be shared outside the platform without the explicit consent of the creator.
• Salary and contract information must be handled confidentially and only shared with staff members who have a legitimate need to access it.
• Access permissions should follow the principle of least privilege. Only grant staff members the specific permissions they need to perform their role.
• Creator photos and profile information should only be used for legitimate organizational purposes within the platform.

3. Prohibited Activities

The following activities are prohibited on the StatStack platform. Violations may result in enforcement actions as described in Section 6.

Platform Abuse

• Attempting to access other organizations' data, subdomains, or tenant environments.
• Circumventing rate limits, access controls, feature gates, or security measures.
• Scraping, crawling, or automated extraction of platform data beyond normal use.
• Overloading the platform with excessive API calls, requests, or automated traffic.
• Reverse engineering, decompiling, or attempting to extract the platform's source code.
• Creating multiple accounts or organizations to circumvent plan limits or free trial restrictions.

Content & Communication

• Uploading malicious files, malware, or harmful content to any part of the platform.
• Using the platform to harass, threaten, or intimidate any person, including creators, staff, or other users.
• Posting defamatory, obscene, or illegal content through any platform feature, including content pipeline items, event descriptions, or creator profiles.
• Using the Discord bot integration to send spam, unsolicited messages, or unwanted notifications.
• Using the AI chatbot (Stacky) to generate harmful, deceptive, or illegal content.

Giveaway Abuse

• Running giveaways that violate applicable sweepstakes, contest, or lottery laws in your jurisdiction.
• Using giveaways for gambling, fraud, or deceptive promotions.
• Manipulating giveaway entries or interfering with the winner selection process.
• Running giveaways that violate Twitter/X's terms of service or platform rules.
• Failing to fulfill prizes or obligations to giveaway winners as advertised.

Data Misuse

• Selling, licensing, or otherwise monetizing creator personal data obtained through the platform.
• Using creator data for purposes beyond legitimate organizational management (e.g., unsolicited marketing, profiling).
• Knowingly collecting data from minors under the age of 13 through onboarding forms or any other platform feature.
• Retaining or exporting creator data after a creator has been removed from your organization, unless required by law.
• Using the platform to facilitate identity theft, fraud, or any form of impersonation.

Financial Misconduct

• Using stolen, fraudulent, or unauthorized payment methods to pay for subscriptions.
• Initiating chargebacks fraudulently or in bad faith.
• Sharing login credentials to circumvent per-seat pricing or subscription limits.

4. AI Chatbot (Stacky) Usage

StatStack includes an AI-powered assistant called Stacky. The following guidelines apply to all interactions with Stacky.

• Use Stacky for legitimate organizational queries only, such as roster lookups, stats summaries, and platform guidance.
• Do not input sensitive personal information into Stacky, including Social Security numbers, passwords, bank account numbers, or financial account credentials.
• Do not attempt to manipulate, jailbreak, or coerce Stacky into generating harmful, offensive, or policy-violating content.
• Do not rely on Stacky responses as professional advice. Stacky is not a substitute for legal, financial, medical, or other professional counsel.
• Conversations with Stacky are logged for quality and safety purposes. Do not input information you would not want stored or reviewed.

5. Security Responsibilities

Every user shares responsibility for maintaining the security of the platform and the data within it.

• Keep your login credentials secure. Do not share your password with anyone, including other staff members within your organization.
• Use strong, unique passwords for your StatStack account. We recommend at least 12 characters with a mix of letters, numbers, and symbols.
• Report any security vulnerabilities you discover to security@statstackhq.com promptly. Do not attempt to exploit vulnerabilities.
• Report any suspected unauthorized access to your account or organization immediately.
• Log out of the platform when using shared or public computers.

6. Enforcement

Violations of this Acceptable Use Policy may result in enforcement actions proportional to the severity of the violation. We reserve the right to take action at our discretion to protect the platform and its users.

• We may report illegal activities to the appropriate law enforcement authorities.
• We reserve the right to remove any content that violates this policy without prior notice.
• Account termination due to severe violations does not entitle the user to a refund of any subscription fees.

7. Reporting Violations

If you become aware of any activity that violates this Acceptable Use Policy, we encourage you to report it.

• Email reports to security@statstackhq.com with as much detail as possible about the violation.
• We investigate all reports and will respond within 48 hours of receipt.
• Reports can be submitted anonymously. We will not retaliate against anyone who reports a violation in good faith.

8. Changes to This Policy

We may update this Acceptable Use Policy from time to time to reflect changes in our platform, practices, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify users through the platform.

Your continued use of StatStack after any changes to this policy constitutes your acceptance of the updated terms. We encourage you to review this policy periodically.

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